Privacy Policy

Eternally Attuned LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit eternallyattuned.com, make purchases, subscribe to our newsletter, use our AI Spirit Guide (The One), or engage with our services.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

• Personal Identifiers: Name, email address, physical address, and phone number, which you provide when registering an account, purchasing products, subscribing to newsletters, or contacting us.
• Billing and Payment Information: Payment card numbers, billing addresses, and other financial details. All payments are securely processed through our third-party payment processor (Stripe). We do not store your full payment card details on our servers.
• User-Generated Content: Questions, prompts, or feedback you submit, including interactions with our automated AI Spirit Guide.
• Usage and Technical Data: IP address, browser type, operating system, pages viewed, referring URLs, and other diagnostic data collected automatically via cookies and similar tracking technologies when you navigate our Site.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Site, products, and services.
• Process your transactions, manage your subscriptions, and deliver digital downloads (such as Soul Reset, Shadow Work for Beginners, and guided meditations).
• Personalize your experience, including tailoring the responses of our AI Spirit Guide.
• Communicate with you, send transactional emails (order confirmations, billing notifications), and respond to support requests.
• Send you marketing communications and newsletters (you may opt-out at any time).
• Comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We do not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: We share transaction data with Stripe to process subscription billing and purchases.
• Hosting and Infrastructure: Our Site is built using Next.js and hosted on Vercel, which processes data under strict confidentiality.
• Database and Authentication: Supabase provides secure account and data storage.
• Email Delivery: Transactional and marketing emails may be sent via Resend or similar providers.
• AI Service Providers: User prompts submitted to our AI Spirit Guide may be processed via secure APIs (such as OpenAI) to generate responses. These prompts are handled according to our partners' strict privacy standards and are not used for public model training.
• Legal Disclosures: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze site traffic, and understand user interactions. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our Site may not function properly if you disable cookies.

5. Data Security & Retention

We implement industry-standard administrative, technical, and physical security measures designed to protect your personal data from unauthorized access, alteration, or disclosure. We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes.

6. Your Rights & Choices

As a California-based business, we recognize the privacy rights of our users:

• Access & Correction: You may request access to or correction of the personal data we hold about you.
• Opt-Out: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions (such as retaining records for active subscriptions or tax compliance).

To exercise these rights, please contact us at support@eternallyattuned.com.

7. Children's Privacy

Our Site and products are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us, and we will take steps to remove it.